Automotive Customer Service Jobs
Automotive Customer Service Jobs
Sep 13, 2012
You see a brand new shiny car on display, it lures you into the store, you go inside and you are greeted with a smile by a person who is clean, neat and well dressed. Just by looking at that person you know that he is going to help you.
You see a brand new shiny car on display, it lures you into the store, you go inside and you are greeted with a smile by a person who is clean, neat and well dressed. Just by looking at that person you know that he is going to help you. More often than not that person is the store manager. This can also be the after-sales customer service manager.
Becoming a manager of an automobile store involves a lot of experience and expertise in the field of Automobiles. She/he is knowledgeable not only about their products but also what their competitors have to offer. They know every single minute detail of their product. They will also be able to answer all your questions whether you are a pro or a layman.
A store manager is not easy in the making. That is what sets them apart from the rest of the employees. To start with they are required to have leadership qualities. These include being a good team player, a team builder and need to encourage their team mates. A motivator, as sales could go down sometimes. Basically a favourite among the staff they work with after all it’s their work that make a store manager successful. For a vehicle repair/maintenance store, ideally this person is a qualified mechanic / vehicle technician.
The Store Manager needs to possess excellent communication skills. They need to be creative, innovative and open to new ideas and feedback, whether it’s from the customer, management or the employees. They need to have an eye for detail. They also need to keep updating themselves with the latest in trend, accessories and care.
When it comes to handling the customer, they need to be patient. They need to be friendly and answer all their questions politely; after all, they would be spending big money. They should be able to provide information about the product, services offered and care instructions. They need to make sure that the buying and subsequent servicing of an automobile is a smooth process for the customer.
Some of the other responsibilities include maintaining the showroom and the staff, handling cash, or banking transactions, making sure the showroom and workshop are neat and clean, ensuring timely delivery of vehicles and ensuring Quality.
An Assistant store manager’s job (aka ASM, Second in Charge or 2IC) is more or less quite similar but with fewer responsibilities, and generally more hands on mechanic technician. They step in during the absence of the Store Manager. They usually carry out directions and day to day tasks assigned to them by the Store Manager / Client Service Manager.
Employers look for candidates who present themselves well, have good communication skills and who are interesting to listen to. For a Store Manager in the automobile industry a mechanical trade background is preferred. A 457 sponsorship Visa may be applicable to work as a Customer Serice Store Manager in Australia.
If you think your name replaces every ‘they’ on this page, you may be the next Store Manager in the making.
Apply online at http://www.konnecting.com/store-manager--automotive/jobs/569/154.