TECHNICAL SKILLS
Languages                             C and JAVA
Operating Systems              Windows, DOS
Software Packages              Microsoft Office
Assembly Level Languages    8085

EMPLOYMENT HISTORY

L3 Technical Support Engineer                                                                                                     Apr 2008 - Present
Emirates Airlines                                                                                                                                                   Dubai

• L3 support engineer for Alcatel PABX systems at Emirates Airlines.
• Support engineer for Audio log recorder systems, Intercom system and Polycom conference servers (MGC software).
• Support engineer for Nortel PABX systems of Emirates Airline in Dubai.
• Helping design engineers for the new PABX systems implementation.
• Support engineer for Ringmaster telephone billing software for all Emirates Airline users.
• Support engineer for Symon wallboards design for Callcentre.
• Support engineer and trainer for L1 and L2 Emirates IT support engineers.
• Expert in Alcatel PABX, 4760, CCD, VOIP, MIPT, voicemail systems, Hotel application etc.
• Working on the integration of Alcatel PABX with Genesys software.
• Working on Open source Asterisk PBX installation, configuration, management and integration with other Asterisk PBX (through SIP and IAX protocol), Alcatel PABX (through SIP trunk group) and Fritz Box integration through SIP.
• Working with Cortex system for integrating Alcatel PABX (through TAPI server), Tetra radio, Intercom system and VHF etc
• Nominee for Najm Award in Emirates Airline.

 L3 Technical Support Engineer                                                  Feb 2007 - Mar 2008
Alcatel Voice Large Systems at Al-Futtaim Technologies                Dubai

• Completed 5 Major projects on Implementing Alcatel PABX.
• ACSE Certified for OXE R7.x (core and advanced IP)
• ACSS infrastructure R6 Certified (Alcatel Data switches L2 and L3, IPv6, NMS systems etc).
• Worked as a main Engineer on Emirates Airline projects.
• Worked on Dubai International Airport Project.
• Worked as a trainer for the Etisalat Voice support employees.
• Implemented Alcatel R 8.x PABX with 3000 IP phones and VOIP technology for Emirates Headquarters.

L2 Engineer                                                                                                Aug 2005- Feb 2007
Slash Support India Pvt. Ltd.                                                                 India

Slash support is one of the elite business partners for Alcatel Internetworking division (France) to provide L2 support for Alcatel voice switches to worldwide clients using Alcatel switches.

• Provided complete support to customers, giving solutions to their problems related to PCX-4400, OXE (with CPU/Call servers/Appliance servers/Blade servers), PCS (passive communication server), Tapi, Tsapi, MIPT, 4760 (call billing software), VOIP, Alcatel Data switches (9000, 6850, OmniVista etc), Alcatel 4635/4645 voicemails and CCD.
• In charge of Customer Support, Testing, upgrades & 24/7 supports to Clients.
• Provided 24/7 Helpdesk & On call support for remote sites of Major Clients and Customer support Engineers.
• Technical and Management interface for problems relating to Voice mail, call centres, Unified Messaging system& IVR Platforms.
• Provide prompt solution to the customer over phone or remote login.
• Escalated the issues related to problems occurred with the switch so as to provide timely solution to the customer.
• Attended Alcatel products training in France for deeper analysis on the same.
• Worked with L3 engineer in France.

My knowledge of Alcatel systems:

• Alcatel 4400 systems (Complete Installation and configuration)
• Alcatel Omni PCX up to 7.1(Complete installation and configuration)
• Integrated voice mail systems (4635/4645), CCD, 4760, Alcatel Switches,
• VOIP (H323/SIP) etc.

Training attended:

• 45 days advanced classroom training of Alcatel 4400 and Omni PCX systems in the support centre at Chennai by trainer from Alcatel France. The training included installing and configuring the system; configuration and implementation of VOIP (SIP/H323/Hybrid links etc.) in the system; DECT installation/ configuration System's networking using IP and ISDN; generating and analysing the traces.
• VOIP training at Slash Support India PVT Ltd.
• CCD training at ABS India, Bangalore.
• Product training for 1 month at Paris (France)

Senior Switch Engineer                                                                           Aug 2000- Jul 2005
Coral telecom Limited                                                                             India

Crompton Greaves Ltd. is one of the leading industries in the manufacture and supply of superior EPABX for variety of applications and for different configurations. Crompton Greaves Ltd. has installed and maintaining the TADIRAN- CORAL ISBX systems of different capacities. It has the following common features and advanced features:

• Q-SIG networking for interconnecting similar and different types EPABXs.
• ACD feature.
• ISDN connectivity, both PRI and BRI.
• Digital DID using E1.
• E&M connectivity
• Tie-line connectivity with other exchanges.
• Remote shelf connectivity through optical fibers.
• Interface of third party Call billing software, Voice-mail software packages, etc.

My key responsibilities were:

• Installing, Configuring, Networking and Testing ISDN lines through ISDN modems (ZyXEL Modems and Terminal Adapters).
• Compatible Interfacing between 2 Coral Systems, between Coral System and PSTN System and between Coral Systems and Definity Exchanges ( Lucent Technologies) through 30T(2MBps), PRI(primary rate interface),BRI (basic rate interface) Cards etc.,
• Maintained Coral III 4GC (Group Controller) System with Duplication and DLC systems at INSAT-MCF Hassan.
• Maintaining Telephone billing Systems, Voice-Mail Systems and Updating System Database.
• Connecting and Supporting International Hotlines, spacenet lines using MUX through optical fibres during launch activities of METSAT-1, GSAT-1 and INSAT-3C satellites at MCF, Hassan.
• Providing on-demand internet services at MCF using ISDN modems.
• Installing and commissioning of CoraLite Remote Shelves from Main Coral 32GC system through OFC (Optical Fibre Cable ) at SDSC SHAR Centre.
• Connecting and Supporting International Hotlines, spacenet lines through 4TEM/S Card using MUX through optical fibres at SDSC SHAR Centre.
• Planning, Commissioning, Operations and maintenance of CORAL ISBX at ISAC Bangalore.
• Providing suitable interface for the SPACENET of ISRO.
• To give full fledged support to customers and giving solutions to their problems relating to voice and data communications.
• Installed Coral ll (384 ports) , Coral SL (80 ports) & Coral lll (6144 ports) systems

QUALIFICATIONS

1999                    Bachelor of Engineering                                   Malnad College Engineering
Electrical and Electronic

REFERENCES
Available upon request